Answers
Frequently asked
Ordering, payment, shipping, certificates and verification.
What exactly am I buying?
Laboratory reagents supplied for in-vitro research use only. Not for human or veterinary use, not food, not cosmetics, and not medicinal products. We sell to research professionals and institutions, and you confirm that at checkout.
Why does every listing show a graph instead of a photograph?
That graph is the chromatogram from the batch certificate — the main peak’s area is the purity figure. A photograph of a glass vial is interchangeable between every vendor in this category and tells you nothing. The trace is the actual evidence. Where an item has no certificate, the line is flat, and it stays flat until one exists.
Can I verify a certificate independently?
Yes, and you should. Where the issuing laboratory runs a public results portal, every row in the assay library links straight to the lab’s own record. Check the issuer rather than our copy of the file.
Will you publish an assay I commissioned myself?
Yes. Send it and it goes into the library unedited, marked as customer-submitted, including when it disagrees with our own figure. A library containing only self-ordered reports tells you what a seller chose to test.
How can I pay?
SEPA bank transfer against an invoice, or Bitcoin. Card payment is not available. That is not an oversight: the card networks and every major processor either prohibit this category outright or decline it at underwriting, and most of this market runs on transfer and crypto for exactly that reason. We are pursuing card acceptance and will say so plainly when it exists rather than before.
Where do you ship, and what does it cost?
Across the EU, insulated and tracked, dispatched from within the Union. Free over €150; below that, shipping is calculated at checkout. The batch reference travels on the packing note, and the certificate reference with it once a certificate exists for that batch.
Who manufactures the material?
We do not publish that, and this site used to. Sourcing that is published is sourcing that is copied, which is why almost nobody in this category discloses it. What replaces it on a listing is the specification: CAS number, sequence, molecular formula and molecular mass, each with the date it was recorded from a primary source. Where that source is a public chemical registry the page links it, so the figure can be checked without taking our word for it. Where it is a manufacturer’s own specification sheet, the page gives the date and not the sheet.
Then what is left that I can actually check?
The chemistry. CAS number, sequence, formula and mass are public facts about a compound and every listing states all of them it has — check them against any chemical registry you like. The assay library counter is the other one: it reads the number of certificates on file, and it says zero while there are zero. A figure we cannot source is left blank on the page rather than filled in.
Can I return an order?
Your statutory right of withdrawal applies. It does not extend to sealed items whose seal has been broken, because those cannot be returned to stock. The full terms are in the right of withdrawal notice.
Do you tell me what these compounds do?
No. Listings carry specification, provenance and assay data. Where a compound has a research literature, we link to it and let it speak for itself. We are not permitted to characterise these materials any further and we are not going to imply it sideways.