Questions, answered.
Ordering, payment, shipping, certificates and verification.
10 questions · 3 topics
Laboratory reagents supplied for in-vitro research use only. Not for human or veterinary use, not food, not cosmetics, and not medicinal products. We sell to research professionals and institutions, and you confirm that at checkout.
No. Listings carry specification, provenance and assay data. Where a compound has a research literature, we link to it and let it speak for itself. We are not permitted to characterise these materials any further and we are not going to imply it sideways.
We do not publish that, and this site used to. Sourcing that is published is sourcing that is copied, which is why almost nobody in this category discloses it. What replaces it on a listing is the specification: CAS number, sequence, molecular formula and molecular mass, each with the date it was recorded from a primary source. Where that source is a public chemical registry the page links it, so the figure can be checked without taking our word for it. Where it is a manufacturer’s own specification sheet, the page gives the date and not the sheet.
The chemistry. CAS number, sequence, formula and mass are public facts about a compound and every listing states all of them it has — check them against any chemical registry you like. The lab reports are the other one: they are kept in the assay library, and access to it is by manual approval — Request Access. A figure we cannot source is left blank on the page rather than filled in.
On the product page, under Batch certificate. Where a certificate is published for the batch, the page draws its HPLC trace from the certificate’s own data. Where none is, the section says so, states what the purity figure rests on and carries Request Access: the reports are kept in the assay library, and access to it is by manual approval. The picture at the top of the page shows the vial and its label; it is not evidence of anything.
Yes, and you should. Where the issuing laboratory runs a public results portal, every row in the assay library links straight to the lab’s own record. Check the issuer rather than our copy of the file. Access to the library is by manual approval — Request Access.
Yes. Send it and it goes into the library unedited, marked as customer-submitted, including when it disagrees with our own figure. A library containing only self-ordered reports tells you what a seller chose to test.
By SEPA bank transfer against an invoice, in Bitcoin, or by card. Checkout shows which of them your order can use before you place it, and an order is dispatched once its payment has cleared.
Across the EU, insulated and tracked, dispatched from within the Union. Free over €150; below that, a flat €12.99. The batch reference travels on the packing note, and the certificate reference with it once a certificate exists for that batch.
Your statutory right of withdrawal applies. It does not extend to sealed items whose seal has been broken, because those cannot be returned to stock. The full terms are in the right of withdrawal notice.